Merry Christmas From Timberwise

At Timberwise we are continually listening to our clients to improve the level of service that we offer.

Every client counts

For over 40 years Timberwise have been supplying property care services to home owners and businesses across the UK. Over that time the quality of our services has led to many satisfied clients.

Following every project, we ask our clients to complete a client satisfaction questionnaire covering all aspects of their experience with us, including the quality of the survey report, quality of workmanship, the professionalism of the the technicians, and the whole process from survey to completion.

We are delighted that overall 96% of clients would choose Timberwise again as their first choice for providing property care services. 97% of clients would also recommend Timberwise to others – indeed this is the main reson why people choose Timberwise – on the back of reccomendations from friends, family and industry professionals.

We are proud of the reputation we have built and are delighted to share with you testimonials and comments from our clients that we have obtained from our client care surveys. Below is just one of the testimonials from one of our clients who have benefited from our expertise. To see more testimonials visit our client testimonials.

“I can thoroughly recommend Timberwise to give you an honest assessment of what work is really necessary and whether you actually need to pay out for very expensive damp-proofing.  I had 6 firms look at my shower-room. Timberwise stood out as the only honest broker. Their excellent Surveyor Keith Defoe suggested I put a de-humidifier in the room for a few weeks to see if I could resolve the problem. In the meantime he gave me a quote both for full tanking and for a cheaper solution of applying a liquid damp proof membrane. He was happy to come back 2 months later to re-survey and told me the room was fine and didn’t need treatment. Some surveyor’s charged just to come out and the others would happily have taken £3000 or more to carry out unnecessary work to my room which incidentally had received a damp course treatment several years before. I expressed my surprise/delight at their approach and Mr Defoe told me they think honesty is the best policy. Going forward I would only use Timberwise for this type of work – I’ve had damp-proofing installed in two properties by two other installers one of whom has since gone bust. The other I would certainly not recommend.”

C M of London (Featured on Which? Local)  

To become one of our many satisfied clients call your local office on 0800 288 8660 or complete the on-line survey request form.

*figures from Timberwise 2011 client care survey

Timberwise were delighted to help out with a woodworm infestation at Fountains Hall country house in North Yorkshire recently

The impressive grade 1 listed Fountains Hall belongs to the National Trust. The National Trust and our team of woodworm specialists from Timberwise Leeds had more than just common furniture beetle to consider in the roof area. The roof area of the hall also provided a home to Brown Long Eared bats and Pipistrelle bats - as bats are legally protected great care had to be taken when considering treating the timbers.

Working in conjunction with John Drewett Ecology Timberwise were able to determine the best time of year to carry out treatments to the timbers as well as making sure that there was as little disruption as possible to the winged residents!

The Law and Bats

All bats and their roosts are protected by law throughout the UK. In general it is an offence to:

- Deliberately capture, injure or kill a bat

- Deliberately disturb bats in a way that would significantly affect their local distribution or abundance, or affect their ability to survive, breed or rear young

- Damage or destroy a roost (this is an absolute offence – claiming that you didn’t know it was there is no defence)

Further information on what to do if you find bats roosting in your property can be found on the Bat Conservation Trust website. For further advice on woodworm check out our woodworm pages or give us a call on 0800 288 8660.

Energy Saving Tips For The Home

At Timberwise we are passionate about caring for property and helping people make the most of their homes. With the major energy companies in the UK suggesting we all make better use of energy to keep energy bills down it seemed a good idea to look at some top tips on how we can keep our energy bills lower. With winter around the corner and the forecasters predicting another cold winter here are some top energy saving tips to help keep your energy costs down.

Top 10 ways to stop wasting energy and start saving money

1 Turn your thermostat down slightly. Reducing your room temperature by just 1C could help cut your heating bills by anything up to 10% or more. If you have a programmer, set your heating and hot water to come on only when required rather than all the time.

2 Is your hot water too hot? Your cylinder thermostat should be set at around 60C/140F

3 Close your curtains at dusk. This stops heat escaping through the windows. Also check for draughts around windows and doors. For draught proofing ideas check out the Timberwise Energy Saver Shop

4 Always try to turn off the lights when you leave a room.

5 Don’t leave appliances on standby. Also try and remember not to leave laptops and mobile phones on charge unnecessarily they all use valuable energy.

6 When possible, fill up the washing machine, tumble dryer or dishwasher. One full load uses less energy and costs less than doing two half loads.

7 Only boil as much water as you need (but remember to cover the elements if you’re using an electric kettle).

8 A dripping hot water tap wastes energy and in one week can waste enough hot water to fill half a bath.

9 Use energy saving light bulbs. They can last up to 10 times longer than ordinary bulbs, and using one can save you around £40 over the lifetime of the bulb. Energy saving light bulbs can be found on the Timberwise Energy Saver Shop.

10 Compare energy providers. Switching energy providers can save you hundreds of pounds.

A range of products to help you save energy can also be found in the “Timberwise Energy Saver Shop” For more advice on saving energy check out the DirectGov website.

When a pub in the North West had a problem with condensation and mould growth in their cellar the specialist Envirowise air quality team at Timberwise were called in to find a solution.

Envirowise determined that the problems were associated with the excessive moisture present in the air within the cellar. As a result this moisture, was causing a condensation problem and in turn a mould problem. The solution was simple – the installation of an Envirowise Cellar Positive Pressure System.

Designed to create enough air changes to replace the moist wet air trapped in the cellar in such a way as not to interfere with the normal chilling of the beers The Envirowise Cellar Positive Pressure System is designed to control the humidity in the toughest of cellar environments and reducing the risk of condensation and mould forming on beer lines which in turn reduces maintenance and cleaning costs.

The Science behind the Cellar Positive Pressure System

The principles behind the system are simple: If the moisture laden air is replaced with clean fresh filtered dryer air any evaporation that then takes place can be absorbed into the internal atmosphere and washed out by the Envirowise Cellar Positive Pressure System unit before condensation has any opportunity to reform on any cold surfaces.

To work, the system requires an air supply from an external  source that is then ducted to the Envirowise Cellar Positive Pressure System. The system is designed to deliver an air flow either directly from the main unit or if necessary further ducting can be added to a desired point within the cellar.

Energy Saving Technology

The system benefits from our energy saving technology and operates within set temperature parameters hence the annual running costs are only around £10.00 per year.

The pictures below show the installation of the positive pressure system in the cellar:

Heavy mould growth and condensation on line pythons

Showing hanging moisture below the python and new mould growth above

Cellar Positive Pressure system air in-put direction grill

Looking for more information on positive pressure ventilation?

To find out more about our range of positive pressure systems for use in domestic or commercial environments check out our dedicated ventilation section of this website. Alternatively call your local Timberwise office on 0800 288 8660 or arrange an air quality survey to see how we can improve the air quality in your property.

When a Dorset pub / brewery chain realised they had a problem with damp penetration to one of their pub / restaurants they called upon their local Timberwise team at Timberwise Sherborne to provide the solution.

The Granary, Dorset

The penetrating damp problem

The period, brick built, former granary located on the River Frome in Dorset and overlooking the Purbeck Hills suffered from intermittent damp penetration to the gable (river facing) wall, during adverse weather conditions, resulting in internal damp staining adjacent to window and door openings and water dripping from the window heads.

The main building has walls of 450mm solid brick, although the main river facing gable had been replaced many years ago with a wall of cavity construction, formed using extremely porous bricks on a lime bedding mortar.

Following our investigation it was established that the cavity trays fitted over the door and window openings were partially blocked and also unable to cope with the extent of water ingress. Water was also breaching the cavities elsewhere (acceptable) although moisture was building up in the base of the wall, as this wall was formed from the old foundations.

The Timberwise solution to penetrating damp

Options considered and discussed were to (1) render the wall, although destroying the aesthetic appearance of the overall building (2) rebuild, too disruptive and expensive or (3) apply an external coating to prevent lateral damp penetration and clean the cavity trays.

Now we at Timberwise are always cautious when recommending or using external silicone type coatings, as they can be very short term, but more importantly can change the visual appearance of the building, the most common problem being the glazing effect of the masonry caused by the silicone ingredients and to this point we would have probably decided against the use of these types of product.

However, Timberwise have been trialling a new product, which is a masonry protection cream which is breathable and when applied by brush or roller will penetrate to a greater depth than conventional liquid systems, thus its effectiveness will not be affected by the erosion of the masonry surface over time and will prevent rain penetration through the pores of the brickwork for many years to come.

Having undertaken our initial survey of the wall and carried out random Masonry Absorbency Testing (MAT) we put forward a proposal to undertake initial on-site trials with the product, which proved successful and was followed by a full application to the entire gable end of the building, including the cleaning and reforming of the cavity trays and weep holes.

Following completion of the works we can report that the Masonry Cream has penetrated deep into the external brickwork with no visual change of appearance to the wall and improving the thermal efficiency of the masonry by keeping it dry.

Drinks all round to a job well done! The pictures below shows the work we carried out.

Masononry absorbency testing being undertaken

One of the test areas 1 hour after application of penetrating damp cream

The same test area 4 weeks following full application with no visual change to the walls appearance

Carefully cutting in around the pubs painted banner

What should I do if I think I have penetrating damp?

Dont panic is the first thing! Timberwise are experts is finding solutions to damp problems big and small be it penetrating damp, rising damp or condensation. To speak to your local team call 0800 288 8660 or to arrange a visit from one of our surveyors simply complete our on-line damp survey request form and we’ll contact you to arrange the survey.

Here we have a photo case study from one of our surveyors that highlights the dangers of ignoring leaking bath and shower seals. An insurance company contacted Timberwise Cheltenham to visit a property that showed signs of dampness and fungal decay.

From the initial survey it was very apparent that the water leak had on-going for some considerable time (between 6 and 9 months) which had allowed plenty of time for problems to occur behind the scenes. Damage had taken place to the master bedroom floor, bathroom floor and landing floor as well at the kitchen ceiling below. Wet rot was found in parts of the property as a direct result of the water ingress allowed by the faulty bath seal. The Wet rot known as Coniophora puteana is one of the most common forms of decay found in the UK and occurs when wood has become soaked through water leakage.

All the Wet rot infected timbers were replaced and precautionary treatments applied to the remain timbers. The pictures below show the devastation that was caused:

With the bath removed the damage caused by the Wet rot is clear to see. Black mould can also be seen on the wall.

The chipboard floor has lost any strength it had as a result of the water damage.

The landing floor is ruined as is the plasterboard partition. More black spot mould can also be seen.

What should you do if you suspect a leaking bath / shower seal?

Ideally you must sort the seal out as soon as possible to avoid a water ingress and Wet rot problem as seen in the photos above. To help, below is a handy video showing the correct way to seal a bath to make sure that you stay leak free!

Do you have a Wet rot problem?

If you suspect Wet rot in your property don’t panic! Timberwise are experts in treating properties that have been subjected to dampness and Wet rot. To arrange a survey from one of our timber surveyors simply complete our on-line survey request form of call your local Timberwise office on 0800 288 8660.

After many years of research, researchers have at last cracked the gene code for dry rot following a collaboration between the University of Helsinki and the University of Swansea. Analysis was carried out on the 48.2 million nucleotide genome of dry rot (serpula lacrymans) which gave the research team a valuable insight into the structure of dry rot.

The research that was recently published in the Science Journal, may lead the way towards finding new cost effective and practical treatments for dry rot. In the UK dry rot is one of the most destructive forms of fungal decay and can lead to serious problems with the structural integrity of buildings.

Research on the gene code of dry rot

Professor Fred Asiegbu , Professor of Forest Pathology at Helsinki University states that the gene code research gives much more insight into the lifecycle of dry rot amongst other aspects of this destructive fungus. Wood decaying fungi are divided into 2 distinct types – white rot and brown rot. Brown dry rot have a preferance for consuming cellulose and hemicelluloses where as white dry rot attack the mainly the lignin and cellulose components of wood.

Further information on the gene code and the research carried out into dry rot

To discover more about the research carried out in to dry rot visit the Science Daily website which gives information from Dan Eastwood of Swansea University.

Do you suspect dry rot in your property?

Timberwise have been treating properties with dry rot for over 40 years. We have a wealth of knowledge and understanding of dry rot and how to treat it in properties. To find out more check out our dry rot information page that features a video looking at dry rot in more detail. To speak to a surveyor about dry rot call your local Timberwise office on 0800 288 8660 or request a dry rot survey on-line.

The Property Care Association (PCA), of which Timberwise is a member, explains what rising damp is, the standards that are necessary for specialist contractors to meet, misdiagnosis of rising damp and even whether rising damp even exists.

Further information and advice about rising damp

If you are looking for more information about rising damp look no further! The Timberwise website in your one stop shop for rising damp advice. Have a look at our rising damp video, listen to our rising damp video podcast or simply learn about the other forms of dampness.

Do you have a damp problem? Speak to a damp specialist

To speak to one of our qualified surveyors about rising damp or any form of dampness simply call 0800 288 8660. If you require a survey of your damp problem why not arrange a damp survey on-line.

A couple of photos from one of the Timberwise Manchester surveyors taken on a recent survey of a former hospital in Bowden, Cheshire. The hospital which was opened in 1885 has been unoccupied since 2004. With a new hospital been planned the local NHS trust are now in the process of selling the property which will potentially be split into apartments. The site is historically important and is made up of a collection of attractive Victorian buildings.

Timberwise were called upon to provide a survey of the property and determine the extent of the Dry Rot outbreak that had taken hold in the years that the buildings had stood dormant. The decay had caused some structural breakdown and had caused floors to collapse in places. The Dry Rot had spread from the basement through to the second floor.

The pictures below give an indication of the extent of the Dry Rot outbreak. The first one shows the extent of the Dry Rot outbreak in the basement area. Mycelium growth can be seen in abundance.

The second picture shows how Dry Rot spores can spread. As part of the Dry Rot life cycle ,when stressed the Dry Rot produces a sporophore or fruiting body which is a self reproduction organ. This allows the spore bearing surface of the sporophore to shed spores  into the atmosphere so that the new spores can land again, hopefully in the right environment to carry on germinating and extending the growth of the Dry Rot.

Here the orange coloured spores can be seen on the lavatory as well as the basin and grab rails.

To learn more about the life cycle of Dry Rot check out our Dry Rot podcast or our dedicated Dry Rot web page. For more pictures of Dry Rot have a look at our photo library on the Timberwise Facebook page.

What to do if you suspect Dry Rot in your property

First and foremost don’t panic! Timberwise are experts in identifying the source of the Dry Rot as well as providing the necessary remedial treatments to resolve the problem. Simply call 0800 288 8660 or complete the on-line Dry Rot survey request form.