Press/News

At Timberwise we are continually listening to our clients to improve the level of service that we offer.

Every client counts

For over 40 years Timberwise have been supplying property care services to home owners and businesses across the UK. Over that time the quality of our services has led to many satisfied clients.

Following every project, we ask our clients to complete a client satisfaction questionnaire covering all aspects of their experience with us, including the quality of the survey report, quality of workmanship, the professionalism of the the technicians, and the whole process from survey to completion.

We are delighted that overall 96% of clients would choose Timberwise again as their first choice for providing property care services. 97% of clients would also recommend Timberwise to others – indeed this is the main reson why people choose Timberwise – on the back of reccomendations from friends, family and industry professionals.

We are proud of the reputation we have built and are delighted to share with you testimonials and comments from our clients that we have obtained from our client care surveys. Below is just one of the testimonials from one of our clients who have benefited from our expertise. To see more testimonials visit our client testimonials.

“I can thoroughly recommend Timberwise to give you an honest assessment of what work is really necessary and whether you actually need to pay out for very expensive damp-proofing.  I had 6 firms look at my shower-room. Timberwise stood out as the only honest broker. Their excellent Surveyor Keith Defoe suggested I put a de-humidifier in the room for a few weeks to see if I could resolve the problem. In the meantime he gave me a quote both for full tanking and for a cheaper solution of applying a liquid damp proof membrane. He was happy to come back 2 months later to re-survey and told me the room was fine and didn’t need treatment. Some surveyor’s charged just to come out and the others would happily have taken £3000 or more to carry out unnecessary work to my room which incidentally had received a damp course treatment several years before. I expressed my surprise/delight at their approach and Mr Defoe told me they think honesty is the best policy. Going forward I would only use Timberwise for this type of work – I’ve had damp-proofing installed in two properties by two other installers one of whom has since gone bust. The other I would certainly not recommend.”

C M of London (Featured on Which? Local)  

To become one of our many satisfied clients call your local office on 0800 288 8660 or complete the on-line survey request form.

*figures from Timberwise 2011 client care survey