Caring for Clients

A company who cares

A personal message from our Managing Director

At Timberwise our clients are the most important part of our business and are central to everything we do. We are not a large faceless company but a family run business that still sees clients as people instead of as numbers on a balance sheet. The satisfaction of our clients is important to us and to help us to learn we actively encourage feedback, both positive and negative, to help us to continue to improve the service we provide.

After every job we carry out we give clients the opportunity to comment on the various elements of our service. The results show that for 96% of respondents Timberwise would be first choice if they required our services again, 97% would recommend us to others and overall 99% of clients are happy with the service provided. These are figures that we are rightly proud of.

We have great pride in what we do and have a hard earned reputation for professionalism, quality, giving sound advice and importantly for having good ethics. As a result we receive many comments from delighted clients and we are proud to make these available to you on our website. You can also add your own feedback with minimum fuss by clicking on our ‘leave a review’ link. There are also many external websites that feature reviews from our clients such as the independent review centre.

Should we exceed or not meet your expectations please let our customer services team know, because we really do want to know.

We look forward to helping you now and in the future

Mark Edwards

Managing Director