FAQ's

We recognise that you may have a number of questions to ask when considering what to do and who to use for your commercial property care. We have put together a list of the most frequently asked questions to help you.

Timberwise experience

How long have Timberwise been dealing with damp and water problems in buildings?
Timberwise have over 35 years experience, which makes them one of the most experienced in the marketplace. This is considered of critical importance to our longstanding commercial clients.

How important is it to use a reputable company?
You should always aim to use the very best company and contractor. It is not just the product, but the company structure and the people. Timberwise, for example, knows that it offers a highly reliable and efficient service. The are profitable, and publish audited accounts, which can prove that they are a lasting success, they have over 35 years experience and all of their work is covered by guarantees.

Frequently Asked Product Questions

How do I know that the products that you use are the best for the job in mind?
Our products are tried and tested over many years. Once more, the confidence in the guarantee speaks for itself.

Frequently Asked Basement Waterproofing Products

Are the various products designed by the users/installers or by manufacturers/ distributors of plastic materials?
Yes – tried and tested over 15 years. Various Patented products.

Has the drainage channel stood the test of time?
Yes – 15 years and over 1 million metres fitted in the market.

Have the sump and pump stood the test of time?
Yes – 15 years and over 60,000 installed in the market.

Is the pump the best money can buy?
Yes – heavy poly-coated cast iron with a low centre of gravity to ensure stable operation.

Does the contractor offer a system that has been approved fit for use by the British Board of Agrément?
Yes – certificate No. 02/3956

Does the waterproofing have a warning alarm and back up system available?
Yes

Timberwise Insurance

If I employ Timberwise, how do I know that they are reputable and that they are covered should something go wrong?
Timberwise would not have been operating in this specialist market for so long and with so much success if they weren’t good. We wont leave you in the lurch, and to ensure this, we are cover by the following:

Employers Liability insurance – protects employees whilst at work and on site
Level of cover: Yes – unlimited

Product Liability insurance – protects the client if the products fail for whatever reason
Level of cover: Yes - £10,000,000

Public Liability insurance – protects clients and other third parties
Level of cover: Yes - £10,000,000

Product guarantee insurance – backs the company 10 year guarantee on workmanship
Level of cover: Yes - £500,000

Professional Indemnity – insures the advice/specification given to you. This is the most expensive insurance and as such not many contractors take it out (They say they can’t afford it). But it is most important to the client because it protects you! The chances are that a contractor without insurance will walk away if problems occur in the future. And then what do you do?
Level of cover: Yes - £10,000,000

If you are planning on selling your property in the next 10 years it may be sensible to purchase the only recognised 10 year insurance backed guarantee available in the market? Can the contractor you choose offer this insurance backed guarantee from GPT? To be able to offer it in the first place a contractor has to demonstrate a certain financial strength.
Timberwise offer this cover.

The Timberwise Contractors

Do you sub-contract work out?
On occasion, we use specialist sub-contractors who have usually worked alongside us for many years and are chosen for their reliability. The quality of our work is paramount to our success and this ensures that we demand the very best from any sub-contractors which we work with. Those who we use, know this and adhere to our demands.

If you have a question that is not answered here please feel free to Ask the Expert for advice.