Wherever you are in the country you can contact your local Timberwise office for advice or to arrange a survey by using our national freephone number 0800 288 8660  or by completing our on-line survey request form. More information on your local Timberwise office can be found by clicking here.

Unlike many organisations nowadays, we do not operate from one centralised UK call centre and have surveyors and production teams across the UK. To find out more about your local Timberwise office why not check out their page that gives you their contact details as well as details of the work they can undertake.

Time for a chat?

If you have any questions about our range of specialist property care services that are not answered on the website please feel free to chat direct to one of our property care team who would be delighted to help you further. Simply click on the button on the left hand side of the screen to chat to Timberwise and we’ll help you with any questions you may have – alternatively if we are not available click to leave a message and we’ll get back to you.Chat

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Head Office Address:

Timberwise (UK) Ltd
1 Drake Mews
Gadbrook Park

Head office Telephone number: 01606 33 36 36

Head office Fax number: 01606 33 46 64

Media Enquiries: Please email

Account Queries: 01606 33 90 77

To Book a Survey: 0800 288 8660

Email Address:

Complaints Procedure: At Timberwise we are committed to providing all of our customers with the highest levels of service. I f  ,however, you feel we have not met the standards you expect of ourselves then please contact our customer services team on 0800 288 8660, or via the form above.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use the Dispute Resolution Ombudsman for dispute resolution. Should a complaint arise and you wish to refer the complaint to them please contact 0333 241 3209 or via their website:

Your call may be recorded for training or monitoring purposes

Registered Office: 1 Drake Mews, Gadbrook Park, Cheshire, CW9 7XF
Registered in England No. 3230356
VAT No. 677339196