Contact

We have specialist surveyors and technicians local to you who are on hand to provide our range of property care services . Your call will be answered by the regional customer services team who cover your area and they will arrange a survey to be carried out by your nearest Timberwise specialist. To arrange a survey please call our national freephone number 0800 288 8660 or by completing our on-line survey request form. More information on your local Timberwise office can be found by clicking here.

Unlike many organisations nowadays, we do not operate from one centralised UK call centre and have surveyors and production teams across the UK. To find out more about your local Timberwise office why not check out their page that gives you their contact details as well as details of the work they can undertake.

Time for a chat?

If you have any questions about our range of specialist property care services that are not answered on the website please feel free to chat directly to one of our property care team who would be delighted to help you further.

Send a Message

Head Office Address:

Timberwise (UK) Ltd
1 Drake Mews
Gadbrook Park
Cheshire
CW9 7XF

Head office Telephone number: 01606 33 36 36

Head office Fax number: 01606 33 46 64

Media Enquiries: Please email hq@timberwise.co.uk

Account Queries: 01606 33 90 77

To Book a Survey: 0800 288 8660

Email Address: hq@timberwise.co.uk

Complaints Procedure: At Timberwise  we always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 01174 566 031 or via their website

Your call may be recorded for training or monitoring purposes

Registered Office: 1 Drake Mews, Gadbrook Park, Cheshire, CW9 7XF
Registered in England No. 3230356
VAT No. 677339196

Timberwise (UK) Ltd was established in 1996 following the purchase of certain assets from Timberwise Consultants Ltd who were originally established in 1968.