Timberwise Guarantees

The PCA Promise

Thanks to the Property Care Association (PCA) our customers can now benefit from having an extra level of peace of mind. Under a new guarantee scheme the PCA now offer the “PCA Promise” – this is a totally new type of warranty that covers timber treatments and damp proofing works as well as structural waterproofing and remedial wall ties.

Under the warranty, the PCA cover customers for work in progress and deposits. There is NO additional cost to our customers for this guarantee which ensures that should the unthinkable happen and Timberwise cease to exist then another PCA contractor will complete the work to the original specification at NO extra cost.

Customer Care

At Timberwise, we take the views of our customers seriously and through listening to our customers we learn and develop our range of services further. Every customer receives the opportunity to leave us a review at the end of their experience with us – this is your chance to tell us how we did – be it good or bad your feedback is welcomed.
We are proud of the feedback from our customers and as such links to various review sites can be found on our website.

We also know though that things cannot run smoothly every time – if you feel you have reason to complain simply contact your local Timberwise office and we’ll do everything possible to rectify the situation.

Guarantee Claims

If you find our remedial treatments haven’t worked for whatever reason and they are under guarantee simply contact your local Timberwise office. The contact details of your local Timberwise office can be found on your report. To be able to make a Guarantee Claim you must have the original report and associated paperwork.