Timberwise Guarantees

All specialist work undertaken by Timberwise can be covered by long-term guarantees. This gives you the peace of mind that should the solution provided by Timberwise fail your property is covered.

The following works are covered by our long-term guarantees (unless detailed otherwise in your report)

• Timber treatments – 20-year guarantee
• Damp proof coursing – 20-year guarantee
• Waterproofing – 10-year guarantee
• Cavity Wall Tie Replacement – 20-year guarantee

Insurance Backed Guarantees

GPI – Guarantee Protection Insurance. The GPT (Guarantee Protection Trust) is a completely independent company, formed by the BWPDA members to provide fair, transparent insured guarantees protecting property owners from inadequate treatment guarantees that may be available in the market place.

Timberwise can supply insurance backed guarantees for the following,

• Timber treatments – 10 year guarantee
• Damp proof coursing – 10 year guarantee
• Waterproofing – 10 year guarantee
• Cavity Wall Tie Replacement – 10 year guarantee

Find out more

The PCA Promise

Thanks to the Property Care Association (PCA) our customers can now benefit from having an extra level of peace of mind. Under a new guarantee scheme the PCA now offer the “PCA Promise” – this is a totally new type of warranty that covers timber treatments and damp proofing works as well as structural waterproofing and remedial wall ties.

Under the warranty, the PCA cover customers for work in progress and deposits. There is NO additional cost to our customers for this guarantee which ensures that should the unthinkable happen and Timberwise cease to exist then another PCA contractor will complete the work to the original specification at NO extra cost.

Customer Care

At Timberwise, we take the views of our customers seriously and through listening to our customers we learn and develop our range of services further. Every customer receives a Customer Care form at the end of their experience with us – this is your chance to tell us how we did – be it good or bad your feedback is welcomed.
We are proud of the feedback from our customers and as such display completed customer care forms on our website.

We also know though that things cannot run smoothly every time – if you feel you have reason to complain simply contact your local Timberwise office and we’ll do everything possible to rectify the situation.

Guarantee Claims

If you find our remedial treatments haven’t worked for whatever reason and they are under guarantee simply contact your local Timberwise office. The contact details of your local Timberwise office can be found on your report. To be able to make a Guarantee Claim you must have the original report and associated paperwork.

Further Information on Guarantees

Timberwise Guarantees: If you have any questions please contact guarantees@timberwise.co.uk.

Guarantee Protection Trust Guarantees: If you have any queries surrounding insurance backed guarantees please contact GPT on info@gptprotection.co.uk